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Some Frequently Asked Questions.......

We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.

Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us enquiries@homefromhomeperthshire.com or call us on (01796) 470048.

How will we collect keys and get directions to our cottage?

Upon receipt of your final payment we will send you full instructions regarding key collection & directions.

 

When can we arrive & what time should we leave?

Our cottages are generally available from 4pm on the day of arrival and you will need to leave by 10am on the day of departure.

 

What happens if I need to cancel ?

It is assumed that you have or intend to take out holiday cancellation insurance. Should you need to cancel we will release the dates for re-letting and if successful will refund in full less an administration fee of £75. * Please note the £10 booking fee is non-refundable.

If the property is not relet for the same dates we will issue the necessary paperwork to your insurance company so that they may reimburse you.

Amendments to booking dates /  length of stay / property selection - will incur a £45 administration fee.

What should we remember to bring?

Booking confirmation & directions.
Maps of area & guidebooks.
Rucksacks, swim towels, binoculars & outdoor clothing.
Insect sprays

How do we pay for our holiday?

We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.

 

 

Guest Review

Hi there we have just returned home from out stay and would like to say a huge thank you. What an immaculate lodge so beautiful.very well equipped with every need. Fabulous time such a well situated lodge. Many thanks, Helen and Ian

Otter Lodge

Guest Review

I really liked the place - spacious but cosy and sufficiently furnished to a high enough standard to give it the wow factor. It’s one of the very few places I’ve been where there really is everything I need.

Roneval

Guest Review

Comfortable, modern home within easy striking distance of Pitlochry. We particularly enjoyed the garden, which is beautifully landscaped and a bit of a sun trap in good weather.

The Snug