We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.
Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us email@example.com or call us on (01796) 470048.
Upon receipt of your final payment we will send you full instructions regarding key collection & directions.
Our cottages are available for you to arrive any time AFTER 4pm and should be vacated by 10am on the day your holiday ends to enable the owners to prepare the property for incoming guests.
Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy). All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email. If two or more consecutive weeks are booked at more than one property this is considered to be two holidays.
If you have to cancel your reservation, you will need to:
Inform your insurance company (We strongly advise that you cover your booking with cancellation insurance. You may already have this through your bank, credit card issuer or annual policy). All cancellations must be notified to the Agent initially by telephone and confirmed in writing / by email.Please note booking payments are non-refundable however we will attempt to re-let the dates and if successful will refund payments made less a £125 admin fee ( per week booked ) plus any additional costs incurred in re-letting the dates.
Amendments to booking dates / length of stay / property selection - will incur a £45 administration fee.
Booking confirmation & directions.
Maps of area & guidebooks.
Rucksacks, swim towels, binoculars & outdoor clothing.
We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.
We've just completed our stay at Craigeanie Farmhouse, which we enjoyed enormously. The setting is magnificent, and the owners have provided everything one could want in an exceptionally comfortable property. We look forward to booking with you again very soon.
We had a wonderful time and we were very impressed with the house and the surroundings. It was immaculately clean and very spacious for a large party of people! There was so much wildlife to see, it was very quiet and we all slept soundly!
Hi Bea The cottage is lovely and is very well stocked with dishes etc. We didn’t use the fire but it looks brill. We will definitely be back as you are aware we have been in a few of your properties over the years and the intention is to be back again next year. Regards, Wilma
Auld Smiddy Cottage