We always try to answer all possible questions, put your mind at rest & ensure that you arrive prepared, ready & relaxed.
Please see the examples of some frequently asked questions below & if we have forgotten anything or you can’t find the answer, please do not hesitate to email us firstname.lastname@example.org or call us on (01796) 470048.
Upon receipt of your final payment we will send you full instructions regarding key collection & directions.
Our cottages are generally available from 4pm on the day of arrival and you will need to leave by 10am on the day of departure.
It is assumed that you have or intend to take out holiday cancellation insurance. Should you need to cancel we will release the dates for re-letting and if successful will refund in full less an administration fee of £75. * Please note the £10 booking fee is non-refundable.
If the property is not relet for the same dates we will issue the necessary paperwork to your insurance company so that they may reimburse you.
Amendments to booking dates / length of stay / property selection - will incur a £45 administration fee.
Booking confirmation & directions.
Maps of area & guidebooks.
Rucksacks, swim towels, binoculars & outdoor clothing.
We require a deposit of 25% and booking fee of £10 to confirm your holiday the balance being due 7 weeks prior to the start of your holiday We accept payment by all major credit & Debit cards .
We also accept BACS Transfers & cheques.
“Brilliant place to stay, everything central house was spotless, with every home comfort, will defo be back”
Dear Bea, Thank you for your email. We thoroughly enjoyed our stay at 'By the Brae' and were impressed with the fact that it was so compact but also spacious! It is perfectly positioned for everything in the town and we made the most of what Pitlochry and the surrounding area had to offer. We would definitely recommend it and 'Home from Home' - thank you for all your help. Best wishes Pat Duncan and family
By The Brae
Our 4th visit to this peaceful, private, picturesque cottage, loved every minute again. Enjoyed cosy burner at night. Will miss our haven. Until next time.