Some Frequently Asked Questions.......

We do our best to answer all your questions in advance, so you can arrive feeling prepared, relaxed, and confident about your stay.

Below are some examples of frequently asked questions. If there’s anything we haven’t covered or you can’t find the information you need, please don’t hesitate to get in touch — we’re always happy to help.

Email: enquiries@homefromhomeperthshire.com
Phone: (01796) 470048

How Do We Pay for Our Holiday?

To confirm your booking, we require:

• A 25% deposit, plus

• A £20 booking fee.

The remaining balance is due 7 weeks prior to the start of your holiday.

We accept the following payment methods:

• All major credit and debit cards

• BACS transfers

• Cheques

Full payment instructions will be provided during the booking process. If you have any questions, please don’t hesitate to contact us.

How will we collect keys and get directions to our cottage?

Once we receive your final payment, we’ll send you full details regarding key collection and directions to the property.

What time can we arrive?

Check-in time for all cottages is from 4:00 PM, unless otherwise stated in your booking confirmation.

Please note that early arrivals cannot be accommodated, as changeover days are used to:

• Prepare the accommodation for your stay

• Complete compliance and safety checks

• Allow contractors time to carry out any necessary repairs or maintenance

Thank you for your understanding.

What time do we have to leave?

We kindly ask that you depart by 10:00 AM on your check-out day to ensure we have enough time to prepare the accommodation for our next guests. Thank you for your understanding and cooperation.

Is travel insurance provided?

No, travel insurance is not provided. We strongly recommend that you arrange travel insurance as soon as you make your booking. This will help cover any unexpected changes to your personal circumstances or disruptions such as severe weather that may affect your travel. Please also ensure you read and understand the cancellation policy outlined in our terms and conditions.

What happens if we need to cancel ?

If you have to cancel your reservation, you will need to:

We strongly recommend that you protect your booking with cancellation insurance. You may already have this through your bank, credit card provider, or an annual travel insurance policy. Please ensure your insurance company is informed as soon as possible if you need to cancel your reservation.

If you do need to cancel your booking, the following steps must be taken:

1. Notify us immediately by telephone, and

2. Confirm your cancellation in writing or by email.

Please note the following:

• The 25% booking deposit and the £20 booking fee are non-refundable.

• If your balance payment has been paid in full, we will make every effort to re-let the dates.

• If we are successful in re-letting the property, we will refund 75% of the balance payment, minus:

  • a £175 administration fee per week booked, and

  • any additional costs incurred in re-letting the property.

Important: If you book two or more consecutive weeks at different properties, this is treated as two separate holidays, and cancellation terms apply to each booking individually.

If you have any questions or concerns, feel free to contact us — we’re here to help.

Amendments to Bookings

Changes to your booking — including arrival dates, length of stay, or property selection — can be made more than 7 weeks prior to the start date, subject to availability. An administration fee of £75 will apply to each amendment.

Please note that if your booking is due to start in less than 7 weeks, we are unable to make any changes to the dates, duration, or property selected.

Can I Bring My Dog?

Yes — but only if you have booked a dog-friendly property and added your dog to your booking.

Please refer to the individual property page on our website or in the brochure to check if dogs are allowed and to see the maximum number permitted.

Important:
Do not bring a dog to a non-dog-friendly property. Many of our guests choose these properties due to allergies, and bringing a dog (or any other pet) to a non-pet property is a serious breach of terms. If this occurs, you will be asked to leave immediately with no refund and will be charged for deep cleaning.

If you’re staying in a dog-friendly property:

• Dogs must stay on the ground floor (or the main living floor in properties with an inverted layout).

• Keep dogs off all furniture and out of bedrooms and bathrooms.

• Do not leave your dog alone in the accommodation at any time.

• Please clean up after your dog in the garden or outdoor areas and dispose of waste responsibly.

• You will be held financially responsible for any damage caused by your dog.

Thank you for helping us maintain high standards for all guests — both two-legged and four-legged!

Can I Arrange Deliveries Before or During My Stay?

We recommend scheduling any supermarket or other deliveries for the morning after your arrival to avoid issues if your arrival is delayed.

Please note, we cannot accept deliveries before your arrival and are unable to take responsibility for receiving or storing any items prior to your check-in.

Thank you for your understanding.

What Should I Do If I Have an Issue with the WiFi During My Stay?

If you experience any problems with the WiFi, please first check the Accommodation User Guide located in your accommodation, as it often contains solutions to common issues.

If you still need assistance, don’t hesitate to call us using the phone number provided in your key and directions information. We want to ensure your stay is as comfortable as possible and will do our best to resolve any issues quickly.

What should we remember to bring?

Booking confirmation & directions
Maps of area & guidebooks
Rucksacks, swim towels, binoculars & outdoor clothing
Insect sprays